The Way Covert Filming Exposed a £28m Timeshare Scam
It has been described as a major frauds of its kind in the United Kingdom.
In all 14 individuals have been convicted for their part in a multi-million pound plot to defraud over 3,500 vacation property holders.
The victims were keen to terminate decades-old holiday ownership agreements and went looking for support.
A large number were aged between 60 and 80. Over 500 of them parted with in excess of £10,000, and one paid in excess of £80,000.
Those targeted were subjected to aggressive sales meetings lasting up to six hours. They were left out of pocket, owning worthless fake "points" and still bound by high-priced vacation property deals they often use.
The Firm Central to the Scam
The company at the heart of the scheme was the organization in question. They accepted clients' cash to support the owners' opulent standard of living of private schools, high-end properties and exclusive air travel.
The man at the top of the organization, Mark Rowe, was sentenced to a seven and a half year prison term in January for deceptive scheme.
Recently, his wife one of the co-defendants was among the last group to hear their sentences.
She was given a two-year deferred imprisonment at the London court after admitting money laundering.
It has been a lengthy process and marks a huge win for the people who spoke out, the law enforcement and prosecutors.
How the Probe Began
The first knowledge of the company was in the summer of 2016. I was working in the investigations unit of a media outlet, producing documentary programmes.
A colleague pointed out that his mother had taken over the rights of a vacation unit in the Spanish coast and, after years of holidays, had begun looking to get out of the agreement.
It should be noted how widespread holiday ownership had become with UK travelers in the eighties and nineties.
Timeshares allowed people to use the equivalent unit each season, or exchange their time slots with fellow investors who had properties in alternative destinations. Approximately 600,000 vacation seekers seized that chance.
The first timeshare rush was accompanied by a many stories about unscrupulous sellers deceptively promoting units. They were regularly featured on public interest broadcasts.
The typical holiday ownership agreement tied investors in for long periods.
In that period, those investors who had experienced their regular accommodation in the sun for 20 or 30 years were ageing, and a large proportion were looking to end their association to their holiday properties.
A number had declining mobility and couldn't get to their properties. Others just felt they'd enjoyed sufficient use from them. And a portion had passed away, in frequent situations passing on their family members to assume the contracts - plus their annual payments and upkeep costs.
The Covert Probe Unfolds
And that's where the relative had found herself. She looked online for answers and found the organization, a business whose website assured to get her out of her agreement.
However, having submitted funds and scheduled a consultation with them, her loved ones became suspicious.
Additional investigation showed many victims claiming they had paid money and achieved no result from the service. Indeed, they had suffered financially. Significant sums.
The investigative unit began investigating what was happening. It quickly became clear that there were some shady characters active in the vacation property industry.
A legal professional had hundreds of individual complaints preparing to take action against the organization.
Reporters contacted individuals who had dealt with the organization and they each reported similar experiences. They assumed the company would purchase their timeshare from them but when they attended a meeting (for which they paid up front) they were told there was no potential buyers.
Instead, they were persuaded - actually pressured - to invest additional funds purchasing "the firm's incentive scheme", named after the outfit's parent company, Monster Travel.
The nature of these rewards was rather ambiguous. They seemed similar to a kind of currency, giving access to discount travel and amenities and shopping deals.
And they were reportedly "exchangeable with additional holders, eventually.
Committing funds up front now would lead to an future return that would pay for SMT's fees and leave the property owner ahead financially, freed at last from their pesky deal.
An unbelievable offer? Certainly, that proved correct.
A 'Deceptive Scam'
Based on these descriptions were accurate, this was a massive scam.
It's what is called a "deceptive marketing."
Someone - here the organization - "baits" the client by promoting a defined offering and then say that's not available, pushing the client to a different, lower-quality product or service.
That's illegal. Armed with all the testimony we had collected, we made the case to covertly record one of the organization's sessions.
The process requires commitment, energy, and compelling reasons for why this is the sole method to collect the evidence needed to prove wrongdoing.
Armed with that permission, our compact group set up a consultation with one of the company's representatives in Stratford-Upon-Avon.
Acting as a ordinary individual aiming to get his mum released from her timeshare contract|holiday ownership agreement